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FAQ Management
How will the rent be paid to me?
We pay all landlords by online transfer straight from our protected Client Account into the account of your choice. Bank details will need to be given to us before the start of the tenancy.
How much will it cost me?
Our standard fee is 15% of the monthly rent for our Management Service and 12% for Rent Collection, however these figures are negotiable depending on the number of properties you want us to look after and the level of service you require. Fees will be deducted from the monthly rent prior to the remaining funds being transferred to you.
How long is the contract?
A standard Assured Shorthold Tenancy is valid for an entire year, ie 12 months minus one day. However contracts can be agreed at anything from a minimum of 6 months.
What happens if the tenant is late or stops paying the rent?
We encourage everyone to pay their rent by standing order, thus removing the possibility of late payments, however as we monitor the incoming rents on a daily basis we can identify anyone who does not pay on time. We telephone the tenant and any guarantor and also send arrears letters. Every endeavour is used to encourage prompt payment.
Do I get 24 hour service?
We offer a 24 hours 365 days a year service to the tenants so that they can report an emergency whenever it happens. However we are only available to landlords during standard office hours.
Why do I need a gas safety certificate?
The Government dictates that all rental properties must be inspected on an annual basis by a registered Gas Safety Engineer who will issue a certificate stating that the boiler and any other gas appliances are safe under the statutory regulations. We must have a copy of a valid gas safety certificate on our file prior to the commencement of the tenancy. Failure to provide this or authorise us to arrange the inspection could result in a delay in the start of your tenancy.
NB: It is against the law to rent a property without a valid gas safety certificate.
Why do I need an independent inventory? Can I not do my own?
You could do your own but it would not stand up in court as it could be seen to be biased. It is also not acceptable under the Tenancy Deposit Scheme regulations. Inventories must go into very precise detail and be supported by photographs of any pre-existing damage.
Why do I need a check-in as well as an inventory?
You can use the independent inventory to conduct your own check in if you wish, or you can pay the inventory clerk to do it for you.
The check-in is done on the first day of the tenancy prior to any personal items being moved in. It enables the tenant to be shown any pre-existing damage and accept the property in the condition it is in. It also guarantees that accurate meter reading are taken so that the bills can be transferred into the tenants’ name.
Why is a check-out so important?
Because this is what determines how much (if any) damage has been caused during the tenancy and what the tenant is liable for. Anything other than general wear and tear can be potentially be charged to the tenant and the cost deducted from their security deposit.
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